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Terms, Conditions, & Privacy

Last updated: September 2026

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Welcome to Maison Nefelibata (“Maison,” “we,” “us,” or “our”). These Terms & Conditions govern your use of the Maison Nefelibata website and your participation in our gatherings, events, and related experiences. By using our website or purchasing a reservation for a Maison gathering, you agree to these Terms & Conditions.

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1. About Maison Nefelibata

Maison Nefelibata is a community and gathering concept centered on meaningful connection, creativity, reflection, and intentional time together offline. Our gatherings may include shared meals, beverages, guided conversations, creative activities, reflection exercises, correspondence, and other experiences.

 

2. Reservations & Payment

Reservations are available through the booking or payment process provided on our website.

A reservation is considered confirmed once payment has been successfully processed and confirmation has been provided.

Please provide accurate contact information when making a reservation so that we can communicate important information regarding your gathering.

Tickets and reservations are intended for the individual who purchased them and may not be resold or transferred without prior approval from Maison Nefelibata.

 

3. Cancellations & Refunds

Because Maison gatherings are intentionally small and we make advance commitments to venues, food providers, artists, and other partners, reservations may be subject to a cancellation policy. Unless otherwise stated on the specific event page:

  • Cancellations made at least 7 days before an event may be eligible for a refund, less any non-refundable processing fees.

  • Cancellations made fewer than 7 days before an event are generally non-refundable.

  • If you are unable to attend, you may contact us to request a transfer of your reservation to another person. Transfers are subject to Maison's approval and any applicable event restrictions.

  • If Maison Nefelibata cancels or materially postpones an event, we will provide either a refund or another reasonable option communicated to you.

The cancellation and refund terms displayed on an individual event page may supersede this general policy.

 

4. Event Changes

We reserve the right to make reasonable changes to an event, including changes to the venue, schedule, activities, food, participating partners, or other event details.

If a change materially affects the nature of the experience, we will make reasonable efforts to notify registered guests.

 

5. Participation & Community Guidelines

Maison gatherings are designed to be welcoming, respectful, and inclusive spaces.

Guests are expected to:

  • Treat other guests, staff, hosts, and partners with respect.

  • Respect personal boundaries and privacy.

  • Participate in conversations and activities voluntarily.

  • Avoid harassment, discrimination, intimidation, or disruptive behavior.

  • Respect the physical space and property of Maison and its partners.

  • Maison is not a space for harassment, hate speech, threats, or behavior that makes another guest feel unsafe.

We reserve the right to ask a participant to leave an event if their behavior materially compromises the safety or experience of others. In such circumstances, a refund may not be provided.

 

6. Food, Allergies & Dietary Restrictions

Our gatherings may include food and beverages prepared or provided by Maison, venues, restaurants, caterers, or local partners.

Please disclose any allergies or dietary restrictions during the reservation process or contact us as soon as possible after booking.

Although we will make reasonable efforts to accommodate disclosed dietary needs, we cannot guarantee an allergen-free environment or the complete absence of cross-contact.

Guests are responsible for making decisions about whether food or beverages are appropriate for them.

 

7. Alcohol

Some Maison gatherings or partner venues may serve alcoholic beverages. Guests must comply with all applicable laws and venue policies. Guests are responsible for their own consumption and transportation arrangements. Maison reserves the right to refuse service or participation to anyone who is visibly intoxicated or whose behavior creates a safety concern.

 

8. Photography & Recording

Maison gatherings may occasionally be photographed or recorded for documentation, editorial, or promotional purposes. When photography or recording is planned, we will provide notice to obtain consent. If you do not wish to appear in promotional photography or recording, please let a Maison host know.

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9. Intellectual Property

The Maison Nefelibata name, logo, visual identity, written materials, original prompts, research materials, photographs, designs, and other original content created by Maison are owned by or licensed to Maison Nefelibata unless otherwise stated. You may not reproduce, distribute, sell, or commercially use Maison's original materials without written permission.

 

10. Website Content

We make reasonable efforts to keep the information on our website accurate and current. However, event details, availability, schedules, pricing, and other information may change.

Website content is provided for general informational purposes and does not constitute professional medical, psychological, legal, financial, or other professional advice.

Maison's gatherings and research materials are intended to support reflection, conversation, creativity, and community. They are not a substitute for professional care or medical assistance.

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11. Assumption of Risk

Participation in gatherings may involve ordinary risks associated with travel, food and beverage consumption, creative activities, movement around a venue, and interaction with other participants. By participating, you agree to exercise reasonable care for your own safety and to follow applicable venue and host instructions. Nothing in these Terms is intended to waive rights that cannot legally be waived under applicable law.

 

12. Third-Party Services

Maison may use third-party providers for services including payment processing, event registration, email communication, venue operations, food and beverage service, and other event-related functions. Your use of those services may also be subject to the third party's own terms and privacy policies.

 

13. Privacy

Your use of our website and participation in Maison experiences may involve the collection and use of personal information. Please review our Privacy Policy for information about what we collect, how we use it, and your choices regarding your information.

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14. Changes to These Terms

We may update these Terms & Conditions from time to time as Maison evolves. The updated version will be posted on this page with a revised “Last updated” date.

 

15. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your participation in a Maison experience will be handled in accordance with applicable New York law.

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This Privacy Policy explains what personal information we may collect through our website, event registration and reservation processes, communications, and other interactions with Maison, how we use that information, and the choices available to you.

 

1. Information We Collect

Depending on how you interact with Maison, we may collect information such as: Information you provide directly. We only ask for information that is reasonably necessary for the relevant interaction or experience, this may include:

  • Name

  • Email address

  • Phone number, if provided

  • Billing or payment information

  • Event reservation information

  • Dietary preferences or restrictions you choose to provide

  • Responses to event questions

  • Feedback, reflections, or other information you voluntarily share with us

  • Information you provide when contacting Maison

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When you visit our website, certain technical information may be collected automatically by our website provider or other third-party services, such as:

  • IP address

  • Browser and device information

  • Pages visited

  • Approximate geographic information

  • Referral information

  • Website usage information

The information collected may depend on the tools and services used to operate the website.

 

2. How We Use Information

We may use personal information to:

  • Process reservations and payments

  • Communicate with you about events

  • Provide information about upcoming Maison gatherings

  • Respond to questions and requests

  • Understand guest preferences and improve our experiences

  • Review feedback and reflections voluntarily submitted by participants

  • Conduct Maison findings and develop future programming

  • Send newsletters or other communications when you have opted in

  • Maintain and improve our website

  • Protect the security and integrity of our services

  • Comply with legal obligations

We may use aggregated or de-identified information for research, analysis, reporting, or other legitimate purposes where the information cannot reasonably be used to identify you.

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4. Payment Information

Payments may be processed by third-party payment providers. Maison generally does not receive or store your complete payment card number. Payment information is processed according to the applicable provider's systems and policies. We may receive limited transaction information, such as payment status, transaction amount, and other information necessary to administer your reservation.

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This is subject to change and develop over time. 

 

Contact

Questions about these Terms & Conditions can be directed to: Maison Nefelibata Email: martine.nefelibata@gmail.com Website: maisonnefelibata.com

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